Build customer service into company's culture
- June 23, 2016
- / Reggie Dogan
- / training-development
Donna Kirby of the Pensacola Blue Wahoos shared secrets of great customer service with more than 100 people at a Studer Community Institute training session at Pensacola Little Theater.
Photo gallery: Harnessing exemplary customer service
- June 23, 2016
- / Shannon Nickinson
- / studer-community-institute
Donna Kirby, vice president of operational development at the Pensacola Blue Wahoos, shared advice and experience on June 23 about how customer service is crucial to developing your staff and improving your business.
Enjoying mid-year reviews
- June 22, 2016
- / Rachael Gillette
- / training-development
The half-year mark is the right time to get together with your leader and look in-depth at the goals that were set for the year.
WSRE hosts workshops to help teachers keep sharp in the summer
- June 22, 2016
- / staff reports
- / education
Teachers can register now for a session on June 28 in Milton that will feature teacher productivity tools, digital content and more from PBS.
Early childhood education teacher pay doesn't add up
- June 21, 2016
- / Reggie Dogan
- / education
A major component of having a quality child-care program is the teachers, and if you don’t offer a lucrative or fair salary for them, then you won’t always get the best teachers.
How to dig deeper in problem-solving
- June 20, 2016
- / Quint Studer
- / training-development,quint-studer
Generalizations are common in the workplace, but with a few key questions, you may find the problem isn't as large — and hard to fix — as it first seemed.
Studer Community Institute announces chairman and vice chair
- June 20, 2016
- / Shannon Nickinson
- / studer-community-institute
Community and business leaders Jerry Maygarden and Julie Sheppard will lead the nonprofit Studer Community Institute's board of directors.
How far did Escambia kindergartners come in a year?
- June 17, 2016
- / Shannon Nickinson
- / early-learning,education,report-meeting-the-challenge
In one year, Escambia County's kindergartners make remarkable progress thanks to their teachers. To get more of them where they need to be, the community needs to pitch in.
Why your brain hates the 8-hour workday
- June 17, 2016
- / Shannon Nickinson
- / economy
A report on Forbes.com shows that worker productivity is boosted by breaks — rather than being chained to a desk for eight straight hours or more.
Local, state jobless rates continue decline
- June 17, 2016
- / staff reports
- / economy
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State figures released Friday show the local jobless rate continues to decline — Escambia County has 4.5 percent unemployment in May; Santa Rosa's rate is 4 percent.